Claim’s management is a process which has been envisaged by the company to provide solutions to the insured when they want to submit a claim for their loss.
• Submission – The process starts from hearing or understanding the insured’s needs on the claim lodged by them The claim is then lodged with the insurer with all the facts provided by the insured.
• Management – Involves monitoring the progress of the claim with the insurer or the insurer’s assessment team. Our aim is to be efficient when providing solutions.
• Settlement– Settlement advise is provided to the insured once the insurer has completed their mandatory investigations.
• Claim Dispute – In the event where a claim settlement/decision is disputed, the insured will be helped on lodging the Internal Dispute Resolution with the insurer and will be guided at every step.
